Choose the right level of support
Every FGP includes Care Plan Basic at no extra cost. Upgrade to Business or Priority for enhanced support, faster response times, and deeper reporting — sized for your business and budget.
Care Plan Basic
Included
Essential management included with every FGP
- ✓Monthly security & platform updates
- ✓99.5% uptime SLA
- ✓Daily backups (30-day retention)
- ✓SSL certificate management
- ✓1 content update per month (30 min)
- ✓Email support (48-hour response)
- ✓Monthly uptime report
Care Plan Business
From R550/mo
Enhanced management for growing businesses
- ✓Everything in Basic
- ✓Weekly security scanning
- ✓3 content updates per month (2 hrs)
- ✓1 design adjustment per quarter
- ✓Google Analytics monthly report
- ✓Priority email & WhatsApp (24-hour response)
- ✓Enhanced monitoring & alerting
Care Plan Priority
From R1,100/mo
Premium support for critical operations
- ✓Everything in Business
- ✓99.9% uptime SLA
- ✓Daily backups (90-day retention)
- ✓5 content updates per month (5 hrs)
- ✓4-hour critical issue response
- ✓Monthly SEO & performance report
- ✓Quarterly strategy call
Prices vary based on website complexity (1–10 pages vs. 60+ pages). We'll quote your exact tier during the proposal process.
Care plan costs depend on your site
| Website Scope | Basic | Business | Priority |
|---|---|---|---|
| 1–10 pages, no e-commerce, no integrations | Included | R550/mo | R1,100/mo |
| 11–25 pages, up to 2 integrations | Included | R750/mo | R1,400/mo |
| 11–25 pages, WooCommerce (up to 50 products) | Included | R950/mo | R1,700/mo |
| 26–60 pages, WooCommerce (50–500 products) | Included | R1,300/mo | R2,200/mo |
| 60+ pages, WooCommerce (500+ products), custom integrations | Included | Quoted | Quoted |
Note: These are starting prices for Business tier. Priority tier pricing varies based on the same complexity factors. We determine your exact price during the proposal process after understanding your site scope. All prices are monthly and included in your FGP payment.
We stand behind our commitments
Uptime
Percentage of time your site is online and accessible to visitors
Basic
99.5%
Business
99.5%
Priority
99.9%
Email Response Time
Time from submission to first response on care plan requests
Basic
48 hours
Business
24 hours
Priority
4 hours
Critical Issue Response
Time to respond to urgent issues affecting site functionality
Basic
N/A
Business
24 hours
Priority
4 hours
Request Resolution Time
Average time from submission to completion of care plan requests
Basic
5 days
Business
3 days
Priority
1 day
Backup Retention
How long we keep previous versions of your site for restoration
Basic
30 days
Business
30 days
Priority
90 days
Monthly Reporting
What metrics we send you each month
Basic
Uptime only
Business
Uptime + Analytics
Priority
Uptime + Analytics + SEO
SLA Breach Credits
If we fail to meet our SLA commitments in any month, you receive an automatic service credit on your next month's invoice. No claim required — it's calculated and applied automatically.
- •Uptime below target: 10% credit on that month's care plan fee
- •Response time SLA missed: 5% credit on that month's care plan fee
- •Multiple breaches in same month: credits stack (max 20% of care plan fee)
What's NOT included in care plans
Content & Copy
- •Blog writing, copywriting, or article creation
- •Photography, videography, or media production
- •Translation or localisation services
- •SEO copywriting or keyword optimisation
Design & Development
- •Major redesigns affecting 30%+ of the site
- •New pages or sections beyond original scope
- •New functionality or feature additions
- •Custom integrations or API work not in original build
- •E-commerce expansion beyond original scope
Marketing & Promotion
- •SEO campaign management or link building
- •Paid advertising (Google Ads, Facebook, etc.)
- •Social media management or content creation
- •Email marketing setup or campaign management
- •Conversion rate optimisation campaigns
Emergency & Recovery
- •Emergency data recovery from client-caused loss
- •Malware cleanup or hacking recovery (if due to client negligence)
- •Emergency design or development outside normal scope
- •Support for third-party plugins or integrations not managed by us
How exclusions work in practice
If you need something outside your care plan scope, we simply quote it as an add-on. For example: "You want a new gallery page. That's 8 hours of development work, we'll quote you R4,000." You approve the quote in writing, we do the work, and you pay. Scope creep never happens — everything is discussed and approved before we start.
Which tier is right for your business?
Basic is ideal for:
Small businesses with a simple site (1–10 pages), seasonal traffic, or a small team
You need a professional web presence but don't require frequent updates. Your site is stable and doesn't change much month-to-month.
Example: Tradesman, professional service (lawyer, accountant), retail store
Business is ideal for:
Growing businesses with active content needs and seasonal campaigns
You're regularly updating content, running occasional campaigns, and need faster support. You value reporting and analytics to understand your site's impact.
Example: E-commerce store, service-based business, local restaurant
Priority is ideal for:
Mission-critical websites where downtime costs money, or very active operations
Your website is central to your business. You need fast response times, premium uptime, and proactive monitoring. You're managing a lot of activity.
Example: High-volume e-commerce, SaaS application, membership/booking site
You can always change
You don't have to commit to a tier for your entire FGP term. You can upgrade to a higher tier at any time (charges adjusted pro-rata). After your first 12 months, you can also downgrade. We'll discuss the right fit during your proposal call and revisit it if your needs change.
Ready to find your ideal care plan?
Tell us about your site needs and we'll recommend the right tier with exact pricing.
Get a Free Proposal →