Website Maintenance

Your website doesn't stop after launch

Post-launch neglect is a common problem. Security updates pile up, backups aren't happening, and performance degrades. Our care plans keep your site secure, fast, and updated.

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The Maintenance Gap

What happens when nobody manages your website?

⚠️

Security vulnerabilities

Unpatched software becomes a target. Hackers look for sites that haven't been updated in months.

💾

No backups

If something breaks or gets attacked, you have no recent backup to restore from.

🐢

Performance decay

Unused plugins slow things down. Unoptimised images and caching issues accumulate.

📊

Data loss

Without monitoring, you don't know if you're losing leads or if visitors can even reach your site.

Most small businesses don't have the time or expertise to handle this. That's why we created care plans — professional maintenance on a schedule that works for you.

Care Plans

Three tiers of ongoing support

Essentials

For small sites with minimal changes

R400/month
  • Monthly security updates
  • Weekly backups
  • Uptime monitoring
  • Monthly performance report
  • Email support
  • Up to 2 content updates/month

Response time: 48 hours

Choose Plan
RECOMMENDED

Business

Growing businesses, higher traffic

R750/month
  • Weekly security updates
  • Daily backups
  • Hourly uptime monitoring
  • Monthly detailed reports
  • Priority email & phone support
  • Up to 5 content updates/month
  • Performance optimisation

Response time: 24 hours

Choose Plan

Premium

Enterprise-level support

R1,200/month
  • Continuous security updates
  • Hourly backups
  • Real-time monitoring
  • Weekly detailed reports
  • 24/7 phone & email support
  • Unlimited content updates
  • Continuous optimisation
  • Dedicated support specialist

Response time: 2 hours

Choose Plan

All care plans include security updates, backups, monitoring, and reporting. Rates vary slightly based on website complexity.

Standard Services

What every care plan covers

Regardless of tier, you get professional maintenance and support. Higher tiers add frequency, response time, and extended services.

🔒

Security

  • Automatic security patches
  • Plugin & theme updates
  • Malware monitoring
  • Vulnerability scans
  • Firewall configuration
💾

Backups & Recovery

  • Automated daily/hourly backups
  • Off-site backup storage
  • One-click restore capability
  • Disaster recovery planning
  • Data integrity checks
📊

Monitoring & Reporting

  • Uptime monitoring (24/7)
  • Performance tracking
  • Visitor analytics
  • Monthly reports
  • Recommendations for improvements
⚙️

Maintenance

  • Database optimisation
  • Cache management
  • Broken link detection
  • SEO monitoring
  • Plugin compatibility checks
✏️

Content Management

  • Text & image updates
  • New page creation (limited)
  • Form management
  • Email list updates
  • Blog post publishing
📞

Support

  • Email support
  • Phone support (higher tiers)
  • Knowledge base access
  • Quick fixes & troubleshooting
  • Regular check-ins
Full Details

See the complete care plan breakdown

Visit our full care plans page for detailed SLAs, response times, and tier comparisons. See exactly what each plan includes and how it scales.

How Support Works

Your support workflow

1

Submit a request

Email, phone, or WhatsApp. Tell us what you need.

2

We acknowledge

Confirmation and timeline based on your care plan tier.

3

We fix it

Our team works on the issue — updates, edits, troubleshooting.

4

You approve

Changes reviewed, tested, and deployed with your sign-off.

Funded Growth Partnership

Care plans are part of the FGP

Every Funded Growth Partnership includes a care plan at the tier of your choice. You pay one monthly payment that covers:

  • 1Website development (financed over 12–24 months)
  • 2Managed hosting (Starter, Standard, Business, or Premium)
  • 3Care plan management (Essentials, Business, or Premium)

You don't have to piece together separate vendors. One company, one invoice, one point of contact.

See the FGP →
Common Questions

Care plan FAQs

Can I change care plan tiers?

Yes. You can upgrade or downgrade at any time. We'll adjust your billing accordingly.

What if I need urgent help outside business hours?

Premium tier members have 24/7 phone support. Business and Essentials get email support with response times based on the tier.

Do you handle migrations and complex updates?

Yes. Major updates, plugin migrations, and performance overhauls are included in care plans. We'll plan and execute safely.

What's not covered by care plans?

We don't include major redesigns, new features, or custom development. Those are quoted separately. Care plans cover maintenance, updates, and routine management.

Can I go month-to-month?

Yes. Care plans are billed monthly with no long-term commitment. Cancel anytime, though we recommend consistent maintenance.

Get professional maintenance for your site

Stop worrying about updates, backups, and security. Let us handle it. Get a free proposal and see your monthly care plan cost.