Privacy Policy

Who we are

Paippa (Pty) Ltd ("Paippa", "we", "us", or "our") is a South African digital agency. We build websites, manage digital presence, and provide related services to businesses across the country.

This Privacy Policy applies to information collected through our website, contact forms, and any communication channels we operate. It is aligned with the Protection of Personal Information Act, 2013 (POPIA).

What information we collect

When you interact with us, we may collect the following personal information:

• Contact details — your name, email address, phone number, and WhatsApp number
• Business information — company name, industry, website URL, and details you share about your business needs
• Communication records — messages you send through our contact or proposal request forms
• Technical data — IP address, browser type, and basic usage data collected automatically when you visit our website

How we use your information

We use the information we collect for the following purposes:

• Responding to your enquiries and requests for proposals
• Preparing and sending you tailored proposals for our services
• Communicating with you about projects, services, or your account
• Improving our website and understanding how visitors use it
• Complying with legal obligations

Data sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business. These include:

• Website hosting providers
• Email and communication platforms
• Analytics services
• Cloud storage and project management tools

These providers are contractually required to handle your data responsibly and in accordance with applicable data protection legislation.

Data retention

We retain your personal information only for as long as it is needed to fulfil the purposes outlined in this policy, or as required by law. Enquiry data from contact forms is typically retained for 24 months after your last interaction with us. If you become a client, your information is retained for the duration of our working relationship and for a reasonable period thereafter to comply with legal and contractual obligations.

Your rights under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent where processing is based on consent
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, please contact us at isaac@paippa.com. We will respond to your request within a reasonable timeframe, and no later than the period prescribed by POPIA.

Cookies

Our website uses basic cookies for analytics purposes only. These cookies help us understand how visitors interact with our site so we can improve the experience. We do not use cookies for advertising, tracking across websites, or building user profiles. You can disable cookies in your browser settings at any time, though this may affect certain site functionality.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at isaac@paippa.com.